Contact Sandstone Lakes Water Restoration

What can you do while you wait for the crew in Sandstone Lakes?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will the team ask about your Sandstone Lakes home?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Whether the leak has stopped or water is still coming in.
• Whether the water came from inside the house or from outside.
• How much of the lower level is finished space.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Sandstone Lakes date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• If there's a dog or other pet the crew should know about.
• If you plan to file a claim, which company your policy is with.

Short answers are enough, since the crew will look at everything again in person.

What does the first visit look like?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Sandstone Lakes homes change a water call?

Much of Sandstone Lakes went up in the 1990s to 2000s, so water heaters and washer hoses are the usual places a leak starts. You'll see two story homes across Sandstone Lakes. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If you're not sure about any of it, the crew will check when they arrive.

Where does the Sandstone Lakes number take calls from?

This number covers Sandstone Lakes and its neighborhoods, including these:

• Sandstone Lakes · homes from the 1990s to 2000s, most with basements
• Sandstone Woods · much of it from the 1990s to 2000s, basements are common
• Sandstone Meadows · built mostly in the 1990s to 2000s, finished basements are common
• Sandstone Ridge · much of it from the 1990s to 2000s, finished basements are common
• Sandstone Crossing · much of it from the 1990s to 2000s, many with finished basements
• Sandstone Village · much of it from the 1990s to 2000s, basements are common

Calls from nearby Sandstone, Somerset, Hawthorns, Tanglewood, Sagamore, Limestone Springs, Lake Stonebridge and Saxony reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Sandstone Lakes and basement flooding.

What do callers in Sandstone Lakes want to know first?